Effective 22 September 2026. This page describes the general cancellation and refund approach for paid Wudirexal services.
Before paid work begins
Submitting an enquiry through the public website does not involve payment. If Wudirexal proposes a paid animation, rigging, review or workshop engagement, scope, price, timing, payment schedule and tailored cancellation conditions will be provided in writing before you accept.
Rescheduling
If a confirmed session needs to move, provide notice as soon as reasonably possible through the Contact route. With at least 48 hours’ notice, Wudirexal will normally seek an alternative time, subject to availability and the existing project rhythm. Repeated rescheduling may require the work to be reset or re-scoped.
Late changes and missed sessions
For less than 48 hours’ notice, the relevant written agreement, preparation already undertaken and the circumstances will be considered. A late cancellation or missed confirmed session may be charged where reserved work time cannot be redeployed. A signed project agreement takes precedence over this general policy.
Refunds
If Wudirexal cancels a confirmed paid session and no suitable alternative can be agreed, payment for the unused portion will normally be refunded. If work materially differs from written scope, raise the concern promptly so it can be reviewed against the project materials. Refunds cannot be based on a particular production or audience outcome.
Requesting a review
Use the Contact link with the arrangement date, name used in the agreement and a brief explanation. Do not send payment information, credentials or confidential production assets through the public form.